Since Instantgram is offering non-tangible irrevocable goods we do not issue refunds once the order is
accomplished and the product is sent. As a customer you are responsible for understanding this upon
purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the
product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: in some cases the process times are slower, and it may take a little
longer for your orders to finish. In this case we recommend contacting us for assistance. Claims for
non-delivery must be submitted to our support department in writing within 7 days from the order
placing date. Otherwise the campaign will be considered completed.
- product not-as-described: such issues should be reported to our support department within 7 days
from the date of the purchase. Clear evidence must be provided proving that the purchased product is
not as it is described on the website. Complaints which are based merely on the customer’s false
expectations or wishes are not honored.
- Our support team is always eager to assist you and deliver highly professional support in a timely
manner. Thank you for purchasing from us.